Terms of Service

Please read the terms and conditions before you place an order.  By proceeding, you agree to the terms and conditions of sale as below.

Quotes and Deposits

 

  • Due to high demand for cakes, quotes are valid for 7 days from date of issue. Please note that a quote does not secure a booking, your booking date is not secured until deposit is paid.
     

  • Once the deposit has been paid, the price is fixed to the original design ordered. Any changes to the original design quote are subject to viability and quote review.
     

  • Should the design change, Dettie’s Unique Cake designs will endeavour to accommodate your changes, however, we reserve the right to amend the quote accordingly (where applicable) to reflect the changes required.
     

  • In the event that an agreement cannot be reached on changes to the revised quote, the normal cancellation procedure is applicable.
     

  • When placing an order for a cake, a 50% deposit is required with the balance being payable before delivery or collection of your cake. For Wedding Cakes, your balance must be paid 1 week prior to the wedding.
     

  • Deposits are payable upon acceptance of the order by Dettie’s Unique Cake Designs.

Changes to Designs

 

  • In most cases, we will be able to accommodate changes to the design (depending on the notice provided and how far to completion  your cake is).  Where design changes involve more cost and/or effort than quoted, there may be an additional charge applied.

Cancellations

 

  • If you decide to cancel your order after the deposit is paid, a full refund will be applicable if the order is cancelled within 14 days (from order acceptance date). For short notice cakes, the deposit is non refundable.
     

  • For cancellations that are received more than 4 weeks from the delivery date,  deposit is refundable less 20% for costs involved.
     

  • In all other cases, cancellation refunds will be subject to reasonable costs incurred.

Storage

 

  • Where cakes are covered in fondant (or have fondant/gumpaste figurines), these should not be refrigerated as this may cause condensation and may ruin the look of the cake.
     

  • Storage of these items should be in a cool dry place out of direct sunlight.

Delivery

 

  • Dettie’s Unique Cake Designs will deliver your cake for a delivery fee within a reasonable distance from us. A quote for delivery can be discussed at time of quoting.
     

  • If the cake is to be delivered within 25kms and the order is $400 or more, delivery will be free.
     

  • Please note, acceptance of the cake indicates that the cake has been delivered in excellent condition and Dettie’s Unique Cake Designs is not responsible for loss or damage after delivery has taken place.
     

  • Where delivery has been pre-arranged, anyone at the delivery address who receives the goods will be taken to have been authorised to receive the goods by you.
     

  • Easy access to the venue needs to be available eg; Close parking and lift access to higher levels.
     

  • The cake table needs to be level, stable, clothed and ready for cake placement.
     

  • The room should be a suitable temperature – air conditioning is best in warm weather.

Fresh Flowers

 

  • Dettie’s Unique Cake Designs advises against using fresh flowers in a cake unless they are edible & organic.
     

  • You are welcome to supply your own flowers on the condition that:
    1. They are individually wired and taped; pre clustered or set in a previously agreed fashion.
    2. Should they arrive in any condition other than this, we reserve the right to not place them onto your cake. This is a food safety issue.

     

  • Flowers must be delivered to the reception venue or to me at a mutually suitable time.
     

  • You are responsible for ordering the correct amount/size of flowers through your florist. Damaged, bruised or poor quality blooms supplied by you are your responsibility.

Allergies

 

  • Please note that my products may come into contact with dairy, wheat, nuts, soy and other allergens. It is the clients responsibility to inform their guests of any risks.

Photo Usage

 

  • Dettie’s Unique Cake Designs reserve the right to use any photos taken by us of your creation for any media related activities such as our website, Facebook or advertising.

If communications are not done in person and the named person is unable to sign this contract in person, I will send you a copy of the terms and conditions electronically.

By paying your deposit you are accepting these terms and conditions.

             Bank Account Details: ANZ         Bernadette Crick

                                                                    BSB# 013 757

                                                                    ACC# 226419285

 

I would like to thank you for your order and I really do look forward to making your special celebration even more amazing.

Kind regards,
Bernadette (Dettie) 

Phone: 0488 773 858

Dettie's Cakes | Ph: 0488 773 858 | e: bakecake70@gmail.com | Drouin | Gippsland

Dettie's Cakes (Dettie's Unique Cake Designs) is a registered, award-winning small business. Buy local, buy fresh. We thank our customers past and present for all the support.

© 2020 Dettie's Unique Cake Designs - ABN 112223334

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